Return & Refund Policy – FreshBuySeafoods

At FreshBuySeafoods, we are committed to delivering fresh and high-quality seafood. However, due to the perishable nature of our products, we have a strict return and refund policy.

1. Return Policy

• Returns are only accepted in cases of incorrect, spoiled, or damaged products.
• Customers must submit a return request within 2 hours of receiving the order.
• The request must include a valid reason along with clear photos of the product for assessment.
• If the return request is approved, we will arrange for a replacement or refund at our discretion.

2. Non-Returnable Items

We do not accept returns in the following cases:

• If the return request is made after 2 hours of receiving the order.
• If the seafood has been opened, tampered with, or improperly stored after delivery.
• If the order was delivered correctly but was not as per personal taste or preference.

3. Refund Policy

• If the return request is approved, a refund will be processed within 3-5 business days back to the original payment method.
• Refunds are only applicable for incorrect, damaged, or spoiled products and will be issued at our discretion.
• No refund will be provided if the customer is not available to receive the order at the scheduled delivery time.

4. Delivery Issues

• In case of unexpected delivery delays from our end, we will notify the customer as soon as possible.
• If the customer is not available to receive the order, no refund will be issued.

5. How to Request a Return or Refund

To request a return or refund, please:
📧 Email us at FreshBuySeafoods@gmail.com with your order details and attached photos.
📞 Call or WhatsApp us at +91 7305917080 within 2 hours of receiving the order.

We appreciate your trust in FreshBuySeafoods and strive to provide the best quality seafood.